Terms & Conditions

ARTICLE (1): Vehicle Condition - Usage - Repairs

  1. The client declares that they have thoroughly inspected the vehicle and confirmed its good working condition, cleanliness, and the state of the odometer seals.
  2. The client declares that they have verified that all five tires on the vehicle are in good condition, without cuts, and that their wear is normal. In case of damage to any of them for reasons other than normal wear, the client agrees to replace it immediately with a tire of the same size and brand as the rented vehicle.
  3. Normal mechanical wear is covered by our company; however, any repairs resulting from abnormal wear or client negligence will be at the client’s expense. The client will also be responsible for any damage they may cause to mechanical parts located under the vehicle (oil pan, cross members, steering bars and arms, exhaust pipes, etc.).
  4. The client cannot claim compensation from our company for any delays in vehicle delivery, cancellations, or repairs due to abnormal wear occurring during the rental period.
  5. Our company cannot be held responsible for bodily injury or material damage caused by a defect, manufacturing issue, or previous repairs.
  6. The client agrees never to remove or tamper with the odometer seal for any reason, under penalty of being charged an additional fee based on 50 km per rental day.
  7. The client is strictly prohibited from leaving Moroccan territory with the rented vehicle without prior written authorization from our company.
  8. The rented vehicle may not be used for the following purposes:
    • Transporting goods, especially those violating laws and regulations (e.g., narcotics, alcohol, etc.). If the vehicle is confiscated by customs or the tobacco regulatory authority, the client agrees to pay the rental fees due up to the date of confiscation and the market value of the vehicle as per the current valuation, along with any late payment penalties.
    • Transporting passengers for commercial purposes.
    • Towing or assisting other vehicles.
    • Participation in sporting competitions, rallies, or reconnaissance circuits.
    • Driving on terrains unsuitable for the vehicle’s nature and durability (except for off-road vehicles, which must still be used responsibly to avoid damage).

ARTICLE (2): Insurance - Accidents

  1. The client acknowledges that they are insured under the general terms of the insurance policies contracted by our company and confirms having read and understood these terms.
  2. The vehicle is insured against theft, fire, and third-party liability (including transported passengers, legal defense, and claims recovery). However, it is not insured for damages to the vehicle itself unless the client pays additional insurance coverage. The following are not covered:
    • The radio, phone, accessories, abnormal tire deterioration, damage to mechanical parts under the vehicle, clothing, or personal items inside the car, trunk, or roof rack. The client assumes full responsibility for these items.
  3. The client can reduce their financial responsibility by opting for additional insurance. However, these additional insurances do not cover vehicle repatriation or immobilization costs, which are estimated at 50% of the rental price per day (for a maximum of 45 days).
  4. The client must report any accident, theft, or fire (even minor) to our company within 24 hours, failing which they may lose their insurance coverage. The client must irrevocably provide an accident report, either an amicable report or a police/gendarmerie report, for reimbursement by the insurer.
  5. The client must not discuss responsibility for the accident, negotiate, or make any settlements with third parties that could affect the insurer’s claim resolution.
  6. The number of passengers transported in the vehicle must not exceed the limit specified in the insurance policy; otherwise, the client assumes full responsibility.

ARTICLE (3): Rental - Prepayment - Extension

  1. A rental day corresponds to 24 hours from the vehicle pick-up time. Any started rental day is fully charged.
  2. If the client wants to extend the rental period beyond what is stated in the contract, they must obtain prior written approval from our company and pay for the additional rental period.
  3. If the client does not return the vehicle as agreed, it will be considered misappropriation and may lead to legal action for theft, breach of trust, and unauthorized use under Articles 505 and 547 of the Moroccan Penal Code.
  4. To officially notify our company of an extension or change, the client must use telex, telegram, or registered mail with acknowledgment of receipt.
  5. Vehicle return must be made at one of our company’s offices, and the client must obtain a receipt upon return.
  6. If legal action is required to recover unpaid fees, the client will bear:
    • All legal fees, including registration costs, fines, taxes, and charges.
    • Late interest of 12% per year from the due date until full payment.
    • Compensation fees of 250 MAD for debts under 2500 MAD, 500 MAD for debts between 2501-5000 MAD, and 10% of the principal amount for debts exceeding 5000 MAD.

ARTICLE (4): Vehicle Documents

  1. The client must return all vehicle documents (registration card, insurance, etc.) along with the vehicle at the end of the rental period.
  2. Failure to return these documents will result in continued rental charges until the documents are recovered or their duplicates are issued.

ARTICLE (5): Responsibility - Refunds

  1. The client agrees that only they or an authorized driver (approved in writing by our company) will drive the rented vehicle.
  2. The client must immediately inform our company of any fines, violations, or legal proceedings related to the vehicle and pay them in full.
  3. No refunds will be given for unused rental periods. However, the client may receive a credit for future use.
  4. The client is responsible for any legal fees, expert assessments, embassy fees, or lawyer fees incurred in case of legal disputes.
  5. The signatory of the rental contract is solely responsible for the vehicle, even if they lend it to a third party.
  6. The client cannot contest the rental price stated in the contract, as it follows the official updated rates.
  7. If the vehicle is damaged, abandoned, or impounded, the client must immediately notify our company using telegram, registered mail, or telex and take the necessary actions to secure the vehicle.
  8. No repairs may be performed on the vehicle without prior approval from our company.
  9. Upon vehicle return, the client must sign a Return Report confirming its condition.
  10. The client must compensate the company for any damage not covered by an official accident report submitted within legal deadlines.
  11. The client cannot dispute payments deducted from their security deposit if they cover justified damages, lost documents, impound fees, or other related charges.
  12. If the client violates any contract clause, our company reserves the right to reclaim the vehicle without prior notice and demand compensation.
  13. In case of legal disputes, our company may choose to take legal action either in Casablanca or at the client's place of residence.
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